Privacy Policy

1. Who We Are

QuoteSchedulePay is operated by Kentron Technologies LLC, a Florida limited liability company. We provide a cloud-based software platform for owner-operated field service businesses. References to "we," "us," or "our" in this policy refer to Kentron Technologies LLC.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have. It applies to all users of the Service, including business operators who subscribe to the platform ("Operators") and the end customers of those Operators whose data is stored in the platform ("End Customers").

Contact us at any time: [email protected] or in writing at 1323 SE 17th St, Fort Lauderdale, FL 33316-1707.

2. Data Controller and Data Processor Roles

Understanding the distinction between these roles is important:

• For Operator account data (name, email, billing information, business profile): Kentron Technologies LLC is the data controller.
• For End Customer data (the customers, jobs, and invoices that Operators manage within the platform): the Operator is the data controller. Kentron Technologies LLC acts as a data processor.

Operators are solely responsible for their own compliance with applicable privacy laws with respect to their End Customers.

3. Information We Collect

Information you provide directly:

• Account information: your name, email address, and password when you create an account.
• Business profile: company name, logo, brand colors, business address, phone number, and tax identification information entered during onboarding.
• End Customer records: names, addresses, email addresses, and phone numbers you enter for your customers.
• Job and invoice data: service descriptions, pricing, photos, notes, and related operational records you create.
• Communications: messages you send to us via email or support channels.

Payment information:

We do not store your full payment card number, CVV, or bank account details. Payment processing is handled by Stripe, Inc.

Information generated automatically:

• Log data: IP addresses, browser type and version, pages visited, referring URLs, and access timestamps.
• Usage data: features you use, actions you take, and interaction patterns within the application.
• Device data: device type, operating system, and screen resolution.
• Cookies and tokens: session tokens and Firebase authentication tokens used to keep you logged in.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process subscription payments and manage your billing relationship.
• Send transactional communications: invoice delivery, payment confirmations, password resets, and account notifications.
• Send service and product updates. You can opt out of non-transactional marketing emails at any time.
• Respond to your support requests and communications.
• Investigate, detect, and prevent fraud, abuse, and security incidents.
• Analyze aggregate, de-identified usage patterns to improve the product.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information. We do not use your data or your End Customers' data to train machine learning or AI models.

5. SMS and Text Message Consent

Mobile opt-in and messaging consent information collected through this platform will not be shared with third parties or affiliates for marketing or promotional purposes.

The Service sends transactional SMS messages on behalf of Operators to their customers. All messages are transactional only: invoice delivery, quote delivery, and overdue invoice notices. No marketing or promotional SMS messages are ever sent.

• Message and data rates may apply.
• Message frequency varies based on business activity.
• To stop receiving messages: reply STOP to any message.
• For help: reply HELP to any message or contact us at [email protected].
• Wireless carriers are not liable for delayed or undelivered messages.

6. How We Share Your Information

We share personal information only with the following categories of recipients:

• Infrastructure and hosting: Firebase (Google LLC) for database, authentication, and file storage; Vercel, Inc. for application hosting.
• Payment processing: Stripe, Inc. for subscription billing and Stripe Connect for Operator payment collection.
• Communications: SendGrid (Twilio Inc.) for transactional and notification email delivery; Twilio for SMS notifications.
• Error monitoring: Sentry, Inc. for application error tracking.
• Accounting integrations (optional): If you enable an accounting integration, data is shared with QuickBooks, Xero, or FreshBooks as applicable.
• Legal and safety: We may disclose information if required by applicable law or court order.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your account, we retain your data for 30 days to allow recovery, after which it is deleted from active systems. Backup copies may persist for up to 90 additional days before permanent deletion.

8. Your Rights and Choices

Depending on your location, you may have rights including access, correction, deletion, portability, and opt-out of marketing. Contact us at [email protected] to exercise any of these rights.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To submit a verifiable California privacy request, email [email protected] with the subject line "California Privacy Request."

10. Cookies and Tracking

We use Firebase authentication tokens stored in local storage to keep you signed in, and short-lived session cookies. We do not use advertising cookies, third-party tracking pixels, or cross-site behavioral advertising.

11. Security

We implement commercially reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission via HTTPS/TLS and Firestore security rules that enforce per-tenant data isolation.

12. Children

The Service is intended for use by business operators and is not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and notify account holders by email at least 14 days before the changes take effect.

14. Contact

For privacy questions, rights requests, or concerns, contact us at [email protected].